This is not customer services @Davidgwynn so we cannot lift any stops on your account. We are a community of customers.
You need to speak to customer services, and specifically Payment Management I guess.
Use the specific Payment management number 0800 902 0217
The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm
You can use Skype to call their freephone number - Guide: A Guide to Skype
Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).
Link to our guide on how to contact them can be found here
