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telephone number change

sing
Level 1: Joiner
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I had just changed the service plan from pay as you go to monthly pay ,and asked them to kept my old telephone number , but O2 informed me said the new sim card is on its way and give me a new telephone number, what can I do ?

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MI5
Level 94: Supreme
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@sing 

Once the new sim arrives you need to call O2 to migrate your number Guide: Migration & porting into O2  

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 151661 Posts
  • 649 Topics
  • 28840 Solutions
Registered:

@sing 

Once the new sim arrives you need to call O2 to migrate your number Guide: Migration & porting into O2  

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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