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telephone number change

sing
Level 1: Joiner
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I had just changed the service plan from pay as you go to monthly pay ,and asked them to kept my old telephone number , but O2 informed me said the new sim card is on its way and give me a new telephone number, what can I do ?

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MI5
Level 94: Supreme
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@sing 

Once the new sim arrives you need to call O2 to migrate your number Guide: Migration & porting into O2  

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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MI5
Level 94: Supreme
  • 127035 Posts
  • 614 Topics
  • 21919 Solutions
Registered:

@sing 

Once the new sim arrives you need to call O2 to migrate your number Guide: Migration & porting into O2  

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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