taffif increase and no refund for 5 days no network usage

[Anonymous]

Why without my approval has my tariff gone up?
And for 5 days in april I had no network coverage at all and I was told by your customer services that I would be reimbursed for this period but I haven't.

[Cleoriff]

This is a customer to customer forum. You arent actually talking to O2

You need to contact customer services as we have no access to your account

http://www.o2.co.uk/contactus

[Anonymous]

Ok thanks. Maybe a customer could help me with this question though. Is it true that as I started my contract after 23 january 2014 and im not happy about the price rise I can cancel my contract

[Cleoriff]

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@Anonymous wrote:
Ok thanks. Maybe a customer could help me with this question though. Is it true that as I started my contract after 23 january 2014 and im not happy about the price rise I can cancel my contract

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No you can't cancel until you pay off any outstanding balance in total. Any price rise will be related to the annual rpi (rate of inflation)

[Bambino · Accepted solution]

Your tariff would have increased in line with the Retail Price Index. I would imagine that it wasn't by a great amount, and it was with your approval. It's all laid out in the Terms & Conditions which you agreed to when you took out the contract, but you have most likely never looked. Most people don't. 

As far as being reimbursed for your lack of coverage, you need to speak to Customer Service again. They are not obliged to reimburse you (which is also in the Terms & Conditions), but they may offer you a goodwill gesture.

[jonsie]

An increase in April should have been pointed out to you when taking out a contract. Are you saying it wasn't? 

[MI5]

It's all over the shop pages, in your My O2 and just about everywhere else you look - pretty hard to miss it !

[Anonymous]

They would have explained that to you when you signed up, also in the terms & conditions & they were sending texts out about a month before it went up