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switching to another providor

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Dino1968
Level 4: Observant
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‎18-04-2023 22:33

‎18-04-2023 22:33

Hi I want to switch my data pay monthly plan to another provider. I am still paying my device plan until Feb 2024 - if I wanted to switch would I first need to pay off my device plan ? or could I switch my pay monthly and just continue to pay off the device plan as I have been doing or do I need to wait until the device has been paid in full ? thanks for any info )

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MI5
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‎18-04-2023 22:48

‎18-04-2023 22:48

@Dino1968 

You can pay off your device plan early and switch now.

You must pay it off to leave. 

Guide: Cancelling Your Contract 

Guide: How does O2 Refresh work? 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 150367 Posts
  • 641 Topics
  • 28638 Solutions
Registered:

‎18-04-2023 22:48

‎18-04-2023 22:48

@Dino1968 

You can pay off your device plan early and switch now.

You must pay it off to leave. 

Guide: Cancelling Your Contract 

Guide: How does O2 Refresh work? 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Dino1968
Level 4: Observant
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‎18-04-2023 23:10

‎18-04-2023 23:10

Thanks for clarifying this )

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MI5
Level 94: Supreme
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‎19-04-2023 08:01

‎19-04-2023 08:01

You're welcome

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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