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Roscoe1
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I have a text message from o2.uk...... saying unable to process latest payment and use link. Thinking scam. Can't see anyewhere on O2 site to get advice or report this. Anyone else?

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Cleoriff
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Hi @Mariecat @Roscoe1 @wetcat 

 

It's a well known scam.

Block the number and do not follow any links.

Forward the scam text to 7726 - It's free.

Other ways to report here including Action Fraud website

https://www.o2.co.uk/help/safety-and-security/phishing-and-smishing-advice

How to block a number:

https://www.samsung.com/us/support/answer/ANS00062352/

https://support.apple.com/en-us/HT201229

Veritas Numquam Perit

Girl in a jacket

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wetcat
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I got one too and it's definitely fake. Came from a mobile number and the link is just trying to look like o2.

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Mariecat
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Yep me too
Message 3 of 8
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Cleoriff
Level 94: Supreme
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Hi @Mariecat @Roscoe1 @wetcat 

 

It's a well known scam.

Block the number and do not follow any links.

Forward the scam text to 7726 - It's free.

Other ways to report here including Action Fraud website

https://www.o2.co.uk/help/safety-and-security/phishing-and-smishing-advice

How to block a number:

https://www.samsung.com/us/support/answer/ANS00062352/

https://support.apple.com/en-us/HT201229

Veritas Numquam Perit

Girl in a jacket
Message 4 of 8
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SammieFleming
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#metoo.

 

I got a message from a mobile number which was +44 7908 966186.

 

I tried sending a copy to 7726 as per customer services however it won't send so no clue what to do next as I can't find anywhere to report it either although from what the customer services said, they are aware there is a problem.

 

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Cleoriff
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@SammieFleming 

You can report via the Action Fraud website, included in the link I posted.

Or call O2 using any number here Guide: Coronavirus Community Help and Support 

Veritas Numquam Perit

Girl in a jacket
Message 6 of 8
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LukasB
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Hey @SammieFleming @Cleoriff double checked and it was working today

COVID-19 support - Help and support from O2 during the lockdown
Access for You: Registration - Find out how to register for our Access for You service.
Just joined the community or thinking of registering? Check out this handy starter guide!
Have a query about your account? login to My O2 for help


If you'd like to take part, why not register? slight_smile
signature

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Cleoriff
Level 94: Supreme
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Good @LukasB . Must have been a glitch...thumbsup

Veritas Numquam Perit

Girl in a jacket
Message 8 of 8
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