suspicious purchase on mobile broadband

[john01]

I have two purchases listed as Health from Bona Fide Mobile ltd - both for £3.00 pounds each - which I have NOT bought

Can`t get further details - anyone know something? 

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[Cleoriff · Accepted solution]

Hi @john01

You may have inadvertently clicked on a link on FB or any other route. Community information here

https://community.o2.co.uk/t5/How-to-Guides/Have-you-fallen-for-or-been-conned-into-a-premium-rate-s...

Follow those instructions. They will tell you how to stop the subscription and get a refund

You also need to contact customer services  https://www.o2.co.uk/contactus  and ask them to put the following 2 bars on your account

• Bar all Direct to Bill Debits
• Premium Bar (calls to premium numbers, 090, 070 etc

[Cleoriff]

@john01More info on Bona Fide Mobile here

http://www.bonafidemobile.com/

Contact details here

Telephone: 020 7112 2342

(Office Hours Monday - Friday 9am - 5pm GMT)

Email: CS@bonafidemobile.com

You could contact them yourself and ask to be unsubscribed and your money refunded

Best of luck and welcome to the forum

[Rich76]

I've had £3 per week taken and it was 10 weeks until I noticed! Phoned the company and they insist I've authorised it by sending them a PIN number which I didn't. Point blank refused to refund any money!

They claim their service is to advise on 'personal trainers' !

O2 can only block further payments and if I were to complain to Bonafide via email I would be giving them more information about myself. Currently all they have is my phone number!

Total SCAM. Keep a close eye on your phone bills!

[MI5]

@Rich76 help here https://payforitsucks.co.uk/ and our petition here https://community.o2.co.uk/t5/Discussions-and-Feedback/Premium-rate-services-petition-to-O2/td-p/118...

[SW3]

Hello Rich. I have the same issue. Did you manage to stop the payments? Get a refund? I'm told you can text STOP to 83463 to stop subscriptions. Thanks

[irfan1111]

Fraud .... when you contact they don’t discuss how you have subscribed their service discussing refund is almost impossible they will not attend your call when you call them second time 

best way is talk to you mobile company and ask for a refund.

thanks to O2 I got my refund 

[Joyjoyjoy]

I'm trying to find out how mobile broadband works. Can other devices e.g. laptop be connected through it? Can I switch from mobile data? I can't get through to O2 to speak to anyone.

[MI5]

@Joyjoyjoy 

Yes, that's the point of mobile broadband.

Other devices connect to it to use data.