on 08-10-2020 14:22
hello not happy that i cant do the live chat no more it seems i cant phone o2 just what am i surposed to do these days?? thanks
Solved! Go to Solution.
on 08-10-2020 14:31
on 08-10-2020 14:31
Numbers here Guide: Coronavirus Community Help and Support
Or 202 from your O2 mobile.
Advice from an O2 Guru to get through:
When you call 202, you will be asked for the reason you are calling.
Stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
You can also try saying "Upgrade" or "Fraud" to be connected to an advisor.
on 08-10-2020 14:27
It's a well known scam.
Block the number and report it free to 7726.
DO NOT follow any links or enter any information.
O2 advice here https://www.o2.co.uk/help/safety-and-security/phishing-and-smishing-advice
https://www.actionfraud.police.uk/
How to block a number:
https://www.samsung.com/us/support/answer/ANS00062352/
https://support.apple.com/en-us/HT201229
on 08-10-2020 14:29
can i please talk to someone direct either by live chat or phone number i need to sort this out today many thanks
on 08-10-2020 14:30
on 08-10-2020 14:30
thanks for your prompt reply but please i would like to talk to o2 either by phone or live chat neither of which i can do
on 08-10-2020 14:31
on 08-10-2020 14:31
Numbers here Guide: Coronavirus Community Help and Support
Or 202 from your O2 mobile.
Advice from an O2 Guru to get through:
When you call 202, you will be asked for the reason you are calling.
Stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
You can also try saying "Upgrade" or "Fraud" to be connected to an advisor.
on 08-10-2020 14:32
on 08-10-2020 14:32
please can someone point me to customer services so that i can phone or at least live chat directly to confirm what i agreed iniately
on 08-10-2020 14:36
on 08-10-2020 14:36
why can i not contact o2 directly?? this is unbelievable!!! i cant confirm nothing otherwise. please can someone direct me to customer services the phone number i did use the 0800 977 7337, and they cut me off
on 08-10-2020 14:39
on 08-10-2020 14:39
I gave you all the numbers we know of above.
Otherwise you can try contacting them on Twitter or Facebook.
on 08-10-2020 15:09
on 08-10-2020 15:09
ok many thanks