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Anonymous
Not applicable

Hi, I would like to change my surname . What should I do ? Do you need my marriage certificate ?. 

Thank you

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jonsie
Level 94: Supreme
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Registered:

You can only use the form or write in unfortunately. You used to be able to fax the marriage certificate but you would have to call customer service to see if this is still an option.

http://service.o2.co.uk/IQ/SRVS/CGI-BIN/WEBCGI.EXE?New,Kb=Companion,question=ref%28User%29:str%28Hom...

Alternatively you can fax it to 0870 600 2402

or  write in with a copy of marriage cert and your account details.
Send it to:
Telefónica UK Limited
Correspondence Department

PO BOX 694

Winchester

SO23 5AP

 

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jonsie
Level 94: Supreme
  • 93253 Posts
  • 609 Topics
  • 6984 Solutions
Registered:

You can only use the form or write in unfortunately. You used to be able to fax the marriage certificate but you would have to call customer service to see if this is still an option.

http://service.o2.co.uk/IQ/SRVS/CGI-BIN/WEBCGI.EXE?New,Kb=Companion,question=ref%28User%29:str%28Hom...

Alternatively you can fax it to 0870 600 2402

or  write in with a copy of marriage cert and your account details.
Send it to:
Telefónica UK Limited
Correspondence Department

PO BOX 694

Winchester

SO23 5AP

 

Message 2 of 5
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MI5
Level 94: Supreme
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Registered:

@Anonymous

We are not customer service.

Please come back to read the response to your question.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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Anonymous
Not applicable

thank you

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MI5
Level 94: Supreme
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Registered:
You're welcome slight_smile
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 5 of 5
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