Solved: surname change

Anonymous · ‎18-01-2018

hi i was just wondering is it possible to change your surname in the o2 store or do you have to do it online or in post?

Martin-O2 · ‎22-01-2018

Hi @Anonymous! You can find info and the correct forms for changing the Name on your account here.

The text currently says it's for Business customers but the same forms can be used for personal accounts too. There is a piece of work going on to change the language on the forms to avoid confusion but you can use them all the same for now. Any problems or questions please ask!

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Bambino · ‎18-01-2018

@Anonymous Please see this link: http://service.o2.co.uk/IQ/SRVS/CGI-BIN/WEBCGI.EXE?New,Kb=Companion,question=ref(User):str(HomePhone),T=HomePhone_Case,CASE=23722

I DO NOT WORK FOR O2

Cleoriff · ‎18-01-2018

Hi @Anonymous Please be aware that the link to the form shown above just sends you in a loop by to customer services.

It has been reported and still not fixed.

In the interim you can send scanned copies of the documents required (with a covering letter) by post to

Correspondence Management Team

PO Box 202,Houghton Regis

LU6 9AG

Alternatively you can fax copies with a covering letter to 0870 600 2402

Similar thread here

https://community.o2.co.uk/t5/Other-products-and-services/Name-change-form/td-p/1094369

Veritas Numquam Perit

MI5 · ‎18-01-2018

Hi @Anonymous

As the online form is no longer working we are told you now need to go in store to get a form.

Take your marriage certificate or deed poll with you and complete the form in store and they will fax it all off for you.

Note name changes can only be done if it's the same person changing name and not into a different person.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Cleoriff · ‎18-01-2018

@Martin-O2 @MarjoIs there any news on when the link to the form will be fixed?

The thread I linked to showed this was happening at the beginning of December....

Veritas Numquam Perit

MI5 · ‎18-01-2018

Or is it a permanent change to direct everyone through a store?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Cleoriff · ‎18-01-2018

Either way the link needs updating or fixing... Some people live miles away from a store.

Veritas Numquam Perit

MI5 · ‎18-01-2018

Try this then.....

change_of_name

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Cleoriff · ‎18-01-2018

@MI5 wrote:
Try this then.....
change_of_name

Yes that works. I'm using PC so it eventually opens as a Word document.

Love the way it's from the 'wayback archive'.....

Maybe O2 should put that link you found into the Change of Name documentation...

Clever boy...:smileytongue:

Veritas Numquam Perit

MI5 · ‎18-01-2018

@Cleoriff wrote:
@MI5 wrote:
Try this then.....
change_of_name
Yes that works.

I know it does

So that's something else I've fixed inside 5 mins that's been broke for at least 2 months?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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