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Community Manager
Posts: 5,930
Registered: ‎18-02-2016

Re: surname change

Hi @Anonymous! You can find info and the correct forms for changing the Name on your account here.

 

The text currently says it's for Business customers but the same forms can be used for personal accounts too. There is a piece of work going on to change the language on the forms to avoid confusion but you can use them all the same for now. wink Any problems or questions please ask! 

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Posts: 72,554
Topics: 683
Registered: ‎14-01-2013

Re: surname change


@Martin-O2 wrote:

Hi @Anonymous! You can find info and the correct forms for changing the Name on your account here.

 

The text currently says it's for Business customers but the same forms can be used for personal accounts too. There is a piece of work going on to change the language on the forms to avoid confusion but you can use them all the same for now. wink Any problems or questions please ask! 


@Martin-O2just to clarify.

You are saying that personal customers can use the business change of ownership form to show a new married name or one changed via deed poll? 

https://www.o2.co.uk/sites/default/files/2017-07/name-change-application.pdf

I know you are saying work is going on, will that include the additional information O2 require.... ie the documentation such as marriage certificate, deed poll certificate etc?

*The Game Is On*


Posts: 88,093
Topics: 532
Solutions: 11,335
Registered: ‎04-04-2012

Re: surname change

That's what the man says Smiley Wink
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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Posts: 72,554
Topics: 683
Registered: ‎14-01-2013

Re: surname change


@MI5 wrote:
That's what the man says Smiley Wink

Mmmmmm...well I will believe it when I see it...Happy Dance

*The Game Is On*


Posts: 70,180
Topics: 547
Solutions: 3,426
Registered: ‎04-01-2009

Re: surname change


@Cleoriff wrote:

@MI5 wrote:
That's what the man says Smiley Wink

Mmmmmm...well I will believe it when I see it...Happy Dance


You do know that any wording change can take up to a year.....? 😉

Posts: 72,554
Topics: 683
Registered: ‎14-01-2013

Re: surname change


@jonsie wrote:

@Cleoriff wrote:

@MI5 wrote:
That's what the man says Smiley Wink

Mmmmmm...well I will believe it when I see it...Happy Dance


You do know that any wording change can take up to a year.....? 😉


That might pose a problem then....wink

*The Game Is On*


Community Manager
Posts: 5,930
Registered: ‎18-02-2016

Re: surname change

@Cleoriff yes that's correct. Regular customers can use the existing business form until it has been updated. We appreciate that it's a bit confusing and will get it updated ASAP. smiling

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Posts: 72,554
Topics: 683
Registered: ‎14-01-2013

Re: surname change


@Martin-O2 wrote:

@Cleoriff yes that's correct. Regular customers can use the existing business form until it has been updated. We appreciate that it's a bit confusing and will get it updated ASAP. smiling


Thanks for the clarification @Martin-O2 Apologies for being a little pedantic ...but I needed to know if that was the form to refer people to, then the changes would be made asap. Hint Hint  Smiley Very Happy

*The Game Is On*


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Community Manager
Posts: 5,930
Registered: ‎18-02-2016

Re: surname change

No problem @Cleoriff It's best to double check first rather then scratching your head later! laughing

Access for You: Registration - Find out how to register for our Access for You service.
iPhone 11 megathread! - Find out the latest info on the i Phone 11!
Priority gig tickets calendar - Check out the latest tickets available on Priority!
Welcome to O2! - New to O2? Find out all you need to know to get started!


If you'd like to take part, why not register? Smiley Happy
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