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surname change

Anonymous
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hi i was just wondering is it possible to change your surname in the o2 store or do you have to do it online or in post?

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Martin-O2
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Hi @Anonymous! You can find info and the correct forms for changing the Name on your account here.

 

The text currently says it's for Business customers but the same forms can be used for personal accounts too. There is a piece of work going on to change the language on the forms to avoid confusion but you can use them all the same for now. wink Any problems or questions please ask! 

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Message 21 of 29
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Cleoriff
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@Martin-O2 wrote:

Hi @Anonymous! You can find info and the correct forms for changing the Name on your account here.

 

The text currently says it's for Business customers but the same forms can be used for personal accounts too. There is a piece of work going on to change the language on the forms to avoid confusion but you can use them all the same for now. wink Any problems or questions please ask! 


@Martin-O2just to clarify.

You are saying that personal customers can use the business change of ownership form to show a new married name or one changed via deed poll? 

https://www.o2.co.uk/sites/default/files/2017-07/name-change-application.pdf

I know you are saying work is going on, will that include the additional information O2 require.... ie the documentation such as marriage certificate, deed poll certificate etc?

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Message 22 of 29
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MI5
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That's what the man says wink
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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Message 23 of 29
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Cleoriff
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@MI5 wrote:
That's what the man says wink

Mmmmmm...well I will believe it when I see it...Happy Dance

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jonsie
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@Cleoriff wrote:

@MI5 wrote:
That's what the man says wink

Mmmmmm...well I will believe it when I see it...Happy Dance


You do know that any wording change can take up to a year.....? 😉

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Cleoriff
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@jonsie wrote:

@Cleoriff wrote:

@MI5 wrote:
That's what the man says wink

Mmmmmm...well I will believe it when I see it...Happy Dance


You do know that any wording change can take up to a year.....? 😉


That might pose a problem then....wink

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Message 26 of 29
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Martin-O2
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@Cleoriff yes that's correct. Regular customers can use the existing business form until it has been updated. We appreciate that it's a bit confusing and will get it updated ASAP. smiling

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Message 27 of 29
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Cleoriff
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@Martin-O2 wrote:

@Cleoriff yes that's correct. Regular customers can use the existing business form until it has been updated. We appreciate that it's a bit confusing and will get it updated ASAP. smiling


Thanks for the clarification @Martin-O2 Apologies for being a little pedantic ...but I needed to know if that was the form to refer people to, then the changes would be made asap. Hint Hint  Smiley Very Happy

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Message 28 of 29
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Martin-O2
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No problem @Cleoriff It's best to double check first rather then scratching your head later! laughing

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Message 29 of 29
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