
on โ18-01-2018 16:37
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on โ18-01-2018 16:37
hi i was just wondering is it possible to change your surname in the o2 store or do you have to do it online or in post?
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on โ22-01-2018 15:49
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on โ22-01-2018 15:49
Hi @Anonymous! You can find info and the correct forms for changing the Name on your account here.
The text currently says it's for Business customers but the same forms can be used for personal accounts too. There is a piece of work going on to change the language on the forms to avoid confusion but you can use them all the same for now. Any problems or questions please ask!
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on โ22-01-2018 18:09
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on โ22-01-2018 18:09
@Martin-O2 wrote:Hi @Anonymous! You can find info and the correct forms for changing the Name on your account here.
The text currently says it's for Business customers but the same forms can be used for personal accounts too. There is a piece of work going on to change the language on the forms to avoid confusion but you can use them all the same for now.
Any problems or questions please ask!
@Martin-O2just to clarify.
You are saying that personal customers can use the business change of ownership form to show a new married name or one changed via deed poll?
https://www.o2.co.uk/sites/default/files/2017-07/name-change-application.pdf
I know you are saying work is going on, will that include the additional information O2 require.... ie the documentation such as marriage certificate, deed poll certificate etc?
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on โ22-01-2018 18:43
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on โ22-01-2018 18:43

Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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on โ22-01-2018 19:07
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on โ22-01-2018 19:07
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on โ22-01-2018 21:55
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on โ22-01-2018 21:55
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on โ22-01-2018 22:01
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on โ22-01-2018 22:01
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on โ23-01-2018 09:41
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on โ23-01-2018 09:41
@Cleoriff yes that's correct. Regular customers can use the existing business form until it has been updated. We appreciate that it's a bit confusing and will get it updated ASAP.
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on โ23-01-2018 09:46
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on โ23-01-2018 09:46
@Martin-O2 wrote:@Cleoriff yes that's correct. Regular customers can use the existing business form until it has been updated. We appreciate that it's a bit confusing and will get it updated ASAP.
Thanks for the clarification @Martin-O2 Apologies for being a little pedantic ...but I needed to know if that was the form to refer people to, then the changes would be made asap. Hint Hint
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on โ23-01-2018 09:55
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on โ23-01-2018 09:55
No problem @Cleoriff It's best to double check first rather then scratching your head later!
โ COVID-19 support - Help and support from O2 during the lockdown
โ Access for You: Registration - Find out how to register for our Access for You service.
โ Just joined the community or thinking of registering? Check out this handy starter guide!
โ Have a query about your account? login to My O2 for help
If you'd like to take part, why not register?


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