cancel
Showing results for 
Search instead for 
Did you mean: 

surname change

Anonymous
Not applicable

hi i was just wondering is it possible to change your surname in the o2 store or do you have to do it online or in post?

Message 1 of 29
4,344 Views
1 ACCEPTED SOLUTION

Accepted Solutions

Martin-O2
  • 8165 Posts
  • 772 Topics
  • 94 Solutions
Registered:

Hi @Anonymous! You can find info and the correct forms for changing the Name on your account here.

 

The text currently says it's for Business customers but the same forms can be used for personal accounts too. There is a piece of work going on to change the language on the forms to avoid confusion but you can use them all the same for now. wink Any problems or questions please ask! 

COVID-19 support - Help and support from O2 during the lockdown
Access for You: Registration - Find out how to register for our Access for You service.
Just joined the community or thinking of registering? Check out this handy starter guide!
Have a query about your account? login to My O2 for help


If you'd like to take part, why not register? slight_smile
signature

View solution in original post

Message 21 of 29
2,083 Views
28 REPLIES 28

Bambino
Level 84: Resplendent
  • 22938 Posts
  • 1022 Topics
  • 3662 Solutions
Registered:

Cleoriff
Level 94: Supreme
  • 122357 Posts
  • 824 Topics
  • 7457 Solutions
Registered:

Hi @Anonymous Please be aware that the link to the form shown above just sends you in a loop by to customer services.

It has been reported and still not fixed.

In the interim you can send scanned copies of the documents required (with a covering letter)  by post to

Correspondence Management Team

PO Box 202,Houghton Regis

LU6 9AG

 

Alternatively you can fax copies with a covering letter  to 0870 600 2402

Similar thread here

https://community.o2.co.uk/t5/Other-products-and-services/Name-change-form/td-p/1094369

 

Veritas Numquam Perit

Girl in a jacket
Message 3 of 29
3,392 Views

MI5
Level 94: Supreme
  • 143403 Posts
  • 632 Topics
  • 27489 Solutions
Registered:

Hi @Anonymous

As the online form is no longer working we are told you now need to go in store to get a form.

Take your marriage certificate or deed poll with you and complete the form in store and they will fax it all off for you.

Note name changes can only be done if it's the same person changing name and not into a different person.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 4 of 29
3,391 Views

Cleoriff
Level 94: Supreme
  • 122357 Posts
  • 824 Topics
  • 7457 Solutions
Registered:

@Martin-O2@MarjoIs there any news on when the link to the form will be fixed?

The thread I linked to showed this was happening at the beginning of December....

Veritas Numquam Perit

Girl in a jacket
Message 5 of 29
3,385 Views

MI5
Level 94: Supreme
  • 143403 Posts
  • 632 Topics
  • 27489 Solutions
Registered:
Or is it a permanent change to direct everyone through a store?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 6 of 29
3,379 Views

Cleoriff
Level 94: Supreme
  • 122357 Posts
  • 824 Topics
  • 7457 Solutions
Registered:

Either way the link needs updating or fixing... Some people live miles away from a store. slight_frown

Veritas Numquam Perit

Girl in a jacket
Message 7 of 29
3,376 Views

MI5
Level 94: Supreme
  • 143403 Posts
  • 632 Topics
  • 27489 Solutions
Registered:

Try this then.....

change_of_name

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 8 of 29
3,366 Views

Cleoriff
Level 94: Supreme
  • 122357 Posts
  • 824 Topics
  • 7457 Solutions
Registered:

@MI5 wrote:

Try this then.....

change_of_name


Yes that works. I'm using PC so it eventually opens as a Word document.

Love the way it's from the 'wayback archive'.....

Maybe O2 should put that link you found into the Change of Name documentation...

Clever boy...:smileytongue:

Veritas Numquam Perit

Girl in a jacket
Message 9 of 29
3,359 Views

MI5
Level 94: Supreme
  • 143403 Posts
  • 632 Topics
  • 27489 Solutions
Registered:

@Cleoriff wrote:

@MI5 wrote:

Try this then.....

change_of_name


Yes that works.


I know it does Happy Dance

So that's something else I've fixed inside 5 mins that's been broke for at least 2 months?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 10 of 29
3,354 Views