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Anonymous
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surname change

hi i was just wondering is it possible to change your surname in the o2 store or do you have to do it online or in post?

Level 63: Greatness Assured
Posts: 12,577
Registered: ‎31-03-2010

Re: surname change

Posts: 72,721
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Registered: ‎14-01-2013

Re: surname change

[ Edited ]

Hi @Anonymous Please be aware that the link to the form shown above just sends you in a loop by to customer services.

It has been reported and still not fixed.

In the interim you can send scanned copies of the documents required (with a covering letter)  by post to

Correspondence Management Team

PO Box 202,Houghton Regis

LU6 9AG

 

Alternatively you can fax copies with a covering letter  to 0870 600 2402

Similar thread here

https://community.o2.co.uk/t5/Other-products-and-services/Name-change-form/td-p/1094369

 

*The Game Is On*


Posts: 88,230
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Solutions: 11,384
Registered: ‎04-04-2012

Re: surname change

Hi @Anonymous

As the online form is no longer working we are told you now need to go in store to get a form.

Take your marriage certificate or deed poll with you and complete the form in store and they will fax it all off for you.

Note name changes can only be done if it's the same person changing name and not into a different person.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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Registered: ‎14-01-2013

Re: surname change

@Martin-O2@MarjoIs there any news on when the link to the form will be fixed?

The thread I linked to showed this was happening at the beginning of December....

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Posts: 88,230
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Registered: ‎04-04-2012

Re: surname change

Or is it a permanent change to direct everyone through a store?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
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Re: surname change

[ Edited ]

Either way the link needs updating or fixing... Some people live miles away from a store. Smiley Sad

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Posts: 88,230
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Registered: ‎04-04-2012

Re: surname change

Try this then.....

change_of_name

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
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Registered: ‎14-01-2013

Re: surname change


@MI5 wrote:

Try this then.....

change_of_name


Yes that works. I'm using PC so it eventually opens as a Word document.

Love the way it's from the 'wayback archive'.....

Maybe O2 should put that link you found into the Change of Name documentation...

Clever boy...Smiley Tongue

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Posts: 88,230
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Registered: ‎04-04-2012

Re: surname change


@Cleoriff wrote:

@MI5 wrote:

Try this then.....

change_of_name


Yes that works.


I know it does Happy Dance

So that's something else I've fixed inside 5 mins that's been broke for at least 2 months?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)