started with 20 pound plan a month plan now been charched over 31 pound !!!

[mt880213]

choosed plan for 12 monts 20 pound a month 100gb data bill increasing every month even im not using half of data , suppoust to get free text and calls and seen been charged for it , also seen some monthly extras 7.50 what is going non time to cancel the contract i supousse

[madasaf1sh · Accepted solution]

@mt880213 

You can check what you are been charged for in myo2 via the website, where you will see a full breakdown of charges. 

Did you have an extra as part of your contract, and not cancelled it? have a look here for how to cancel the extra Guide: Adding and removing O2 Extras  

To cancel you need to pay any termination fees / device plan in full, full details here Guide: Cancelling Your Contract 

[gmarkj]

Check if the extras are premium text services- Guide: Have you fallen for or been conned into a premium rate scam? What to do next