Welcome to the O2 Community

Has your question already been answered? See the community FAQ's

Pay Monthly

Reply
Anonymous
Posts: 0

sony xperia z3 compact

well just thrown my sony xperia z3 compact in the bin, what a waste, didnt notice the back of it was coming unglued (never been dropped and always kept in protective sleeve) was on holiday and table got splashed, figured its ok as water proof, nope mobile completely dead, on checking mobile the back plate was only half glued together, done a quick search on internet and guess what, quite a few complaints about this model and glue coming apart, so anyone thinking of getting a sony xperia.......dont bother!!

Posts: 87,053
Topics: 529
Solutions: 11,004
Registered: ‎04-04-2012

Re: sony xperia z3 compact

If it was a manufacturing fault, why wouldn't you claim on the warranty?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Posts: 70,425
Topics: 674
Registered: ‎14-01-2013

Re: sony xperia z3 compact

My son has a Z3 and has never had any of the issues you mention @Anonymous. One of our members @viridis has had many Xperia models...I am sure he or @MI5 can comment further...

*The Game Is On*


Posts: 13,126
Topics: 77
Registered: ‎14-01-2014

Re: sony xperia z3 compact

Err, why not send to sony who can tell if the glue became loose. I've pulled the back off many Xperia and boy, does it take some doing.
A manufacturer fault like that is covered.


Posts: 87,053
Topics: 529
Solutions: 11,004
Registered: ‎04-04-2012

Re: sony xperia z3 compact

Too late now.
It's been dramatically binned!
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
RCL
Level 4: Observant
Posts: 72
Registered: ‎13-09-2012

Re: sony xperia z3 compact

The corner of my Z3 lifted and Sony repaired the phone under warranty 

Highlighted
Posts: 70,425
Topics: 674
Registered: ‎14-01-2013

Re: sony xperia z3 compact


@RCL wrote:

The corner of my Z3 lifted and Sony repaired the phone under warranty 


Good idea @RCL Much better than binning it...Smiley Very Happy

*The Game Is On*


Posts: 87,053
Topics: 529
Solutions: 11,004
Registered: ‎04-04-2012

Re: sony xperia z3 compact

As I'm sure they would have done in this case.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
RCL
Level 4: Observant
Posts: 72
Registered: ‎13-09-2012

Re: sony xperia z3 compact

Sony has always been very good service when I've contacted them as I had a few ups and downs with the Z3 got a XZ now and is amazing xx

Posts: 87,053
Topics: 529
Solutions: 11,004
Registered: ‎04-04-2012

Re: sony xperia z3 compact

Certainly a better option than o2's repairers.....
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)