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some form of response would be nice

Rob-Gill
Level 1: Joiner
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After attempting several times to contact you about my device disconnection i have had no response on any format. 

This company sings about how good your customer service is and how you will support your customers during this difficult time but this is not true 

I myself like others have hit a difficult patch financially and need to speak to someone about it only to be told to ring these numbers speak to our payment management team

HOW EXACTLY???? you cut my phone off!!!

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MI5
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@Rob-Gill 

You can try Skype https://community.o2.co.uk/t5/Off-Topic/A-Guide-To-Skype/m-p/1305104/highlight/true#M181823 or try and borrow a phone http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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Bambino
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@Rob-Gill You can call for free using Skype from your computer.

https://community.o2.co.uk/t5/Off-Topic/A-Guide-To-Skype/td-p/1305104

I DO NOT WORK FOR O2



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Cleoriff
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@Rob-Gill 

We are in the middle of a pandemic. O2 staff are reduced in numbers. I am sorry but like others you will have to be patient.

Try calling at 8am Guide: How to find help & contact O2 

Veritas Numquam Perit

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Rob-Gill
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 Exactly!!! I am now out of work because of this pandemic but you are still threatening with legal action against customers though arent you?

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MI5
Level 94: Supreme
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@Rob-Gill 

"We" aren't threatening you with anything as we are all customers here. It's not O2.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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Cleoriff
Level 94: Supreme
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@Rob-Gill 

O2's response

 

https://community.o2.co.uk/t5/Welcome-News/Our-latest-update-on-COVID-19-Coronavirus/m-p/1303464/hig...

Supporting our customers

We’re making it free for everyone to access NHS advice in the most convenient way for them. Calls to the NHS 111 help line have always been free, and now we’re supporting that by zero-rating all NHS UK websites, meaning any data you use on these sites won’t count towards your monthly allowance. If the effects of COVID-19 are impacting your income and you have concerns over paying your upcoming phone bill, please let us know. You can call us directly on 202 to discuss the situation, and we’ll try to find a solution so you’re not under any added stress.

 

Also I am also a customer and not employed by O2 so please don't lose your temper with anyone on the forum.

Veritas Numquam Perit

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