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Anonymous
Posts: 0

simplicity

Hi everyone,

having problems with simplicity again. Firstly I was being charged for O2 to O2 calls, now I see simplicity has near enough doubled there allowance yet I'm stuck with my old package. Has anyone had similar problems? does anyone know if I should be updated automatically if a new allowance to a set tariff becomes available?

cheers Smiley Wink
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Posts: 2,080
Topics: 48
Kudos: 591
Solutions: 48
Registered: ‎04-05-2008

simplicity

you will not be transferd onto a new package if you dont ask.

you will need to call o2 direct and ask to be moved onto one of the new packages.

Thats what i did the other month
Need Help, Just ask. We are one big Family here in the o2 Forum.
Use iPhone XS Max dual sim, SE, Honor 10, IPad Pro 11, Apple Watch 4 LTE, 100+ Mpbs Barrier and a Record Player.


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Anonymous
Posts: 0

simplicity

I asked to get put on the same tariff but one with the more texts and they told me it's only for new customers!
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Posts: 2,080
Topics: 48
Kudos: 591
Solutions: 48
Registered: ‎04-05-2008

simplicity

i would call them back. its not just for new customers.

you can swap and choose any simplicty tarrif at any given time as you are not tied into a contract.

so what you have been told is rubbish.

if they still wont do it, ask to speak to a manager or complaints department.

If you are on a 30 day rolling contract, then you can change once a month to a different tariff..

let me know how you get on.

if still no job, go through to the retention department or choose the complaints department
Need Help, Just ask. We are one big Family here in the o2 Forum.
Use iPhone XS Max dual sim, SE, Honor 10, IPad Pro 11, Apple Watch 4 LTE, 100+ Mpbs Barrier and a Record Player.


Highlighted
Anonymous
Posts: 0

simplicity

thanks guys for all your help gonna call up now! Smiley Wink
Highlighted
Posts: 2,080
Topics: 48
Kudos: 591
Solutions: 48
Registered: ‎04-05-2008

simplicity

how did you get on?
Need Help, Just ask. We are one big Family here in the o2 Forum.
Use iPhone XS Max dual sim, SE, Honor 10, IPad Pro 11, Apple Watch 4 LTE, 100+ Mpbs Barrier and a Record Player.