sim

[anders]

hello so i just put my new sim in my phone and it has recognised that its o2, but wont give me 4g or let me make calls or texts

[Cleoriff]

Hi @anders

Have you activated the sim? 

https://www.o2.co.uk/help/phones-sims-and-devices/activating-your-sim

[Anonymous]

Have you switched mobile data on, you may not have the right message settings. Call Customer Service To enable your account. Best time to call is 8-8.30am

https://www.o2.co.uk/contactus

[b4u2]

Call customer care

[anders]

i am already an o2 customer, so the sim should already have been activated by them. i just needed a new sim because my device was stolen i have my personal data on and its giving me full signal, but its just not working. thank you for replying so quickly 

[jonsie · Accepted solution]

You need to call customer service and sk them to remove the block they put on the account when you reported the phone stolen. Once removed you need to keep rebooting the phone every 30 minutes. For obvious reasons they wouldn't send an active sim in the post.

[Cleoriff]

@anders

Sorry, you didnt make it clear in your first post that your device had been stolen. So now we know that, please follow @jonsie's advice above and ask for the bar to be removed....

Best of luck

[Bambino]

@anders You can call customer service in the morning from any phone on 0800 032 1402