Solved: sim upgrade with family plan

Owen8 · ‎18-11-2020

One of the sims in the family plan is due an upgrade. If I upgrade to the sim will I still receive the family plan discount on the new tariff? Thank you

MI5 · ‎18-11-2020

@Owen8

You'll need to text Loyalty to 21500 again to get it added back to the account.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎18-11-2020

@Owen8

You'll need to text Loyalty to 21500 again to get it added back to the account.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Cleoriff · ‎18-11-2020

@Owen8

As long as you text Loyalty to 21500, it will be fine

https://www.o2.co.uk/family-plan

Veritas Numquam Perit

Owen8 · ‎18-11-2020

Thank you!!

MI5 · ‎18-11-2020

So pleased that we could help.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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