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sim swap

Automum
Level 1: Joiner
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on ‎21-11-2020 17:54

on ‎21-11-2020 17:54

Hi just got my iphone 12 pro today and needed to switch sims for 5G, we notified via a switch code 6 hours ago and it said could take upto an hour. Still cannot make or recieve calls on either old or new sim now. Any advice please?  or is it just a waiting game?

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Cleoriff
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‎21-11-2020 18:23 - edited ‎21-11-2020 18:25

‎21-11-2020 18:23 - edited ‎21-11-2020 18:25

It's the weekend @Automum 

It could take some time. Keep rebooting your phone.

https://www.o2.co.uk/help/device-and-sim-support/how-to-keep-your-mobile-number 

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MI5
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on ‎21-11-2020 18:24

on ‎21-11-2020 18:24

@Automum 

Just keep rebooting your new sim.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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