sim stopped working

[nosim1970]

I have a problem in that my sim has suddenly stopped working, I've tried the sim in a different phone and it doesn't work.  I've tried a different sim in my phone and it's fine.

all the help info tells me to do this and if I need a replacement sim to contact o2.  I can't seem to get an  access to o2 to ask for a replacement sim.  my phone isn't working so I can't call and I don't have access to a landline right now.  can anyone help?

[Anonymous · Accepted solution]

Hi @nosim1970 you can either pop into a local o2 store & they’ll sort a new sim for you or use live chat to get one sent to you.

https://www.o2.co.uk/contactus

[MI5]

This isn't customer services @nosim1970 but you can chat here to them here Live chat

If they send you a new sim in the post you can also ask them to activate it once received.

[nosim1970]

got it sorted through live chat.  many thanks.

[MI5]

Good to hear mate

[Anonymous]

Nice one mate

[Marjo]

Awesome to hear you got it sorted @nosim1970! Thanks for coming back to let us know.