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sim still not received nearly a week after order

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PurpleBean
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on ‎07-12-2023 22:17

on ‎07-12-2023 22:17

SIM ordered last Saturday and it’s now Thursday evening.  How can O2 justify starting the contract from the point of order rather than the date on which the SIM is activated?  I am being charged for time that I’ve not had the service because of postal delays.

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MI5
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on ‎07-12-2023 22:18

on ‎07-12-2023 22:18

@PurpleBean 

Your sim is activated at point of sale.

O2 will refund the days waiting.

Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)
Or you can call them on 0800 081 0255
Thanks

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
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on ‎07-12-2023 22:18

on ‎07-12-2023 22:18

@PurpleBean 

Your sim is activated at point of sale.

O2 will refund the days waiting.

Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)
Or you can call them on 0800 081 0255
Thanks

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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PurpleBean
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on ‎08-12-2023 09:35

on ‎08-12-2023 09:35

Thank you ☺️ 

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MI5
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on ‎08-12-2023 09:38

on ‎08-12-2023 09:38

Welcome

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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