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sim charges

mealybug
Level 1: Joiner
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I upgraded to the galaxy 21 and am being charged for the sim that came with it and my old number.  How do I get rid of the new sim charges?

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MI5
Level 94: Supreme
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@mealybug 

You need to migrate your old number to the new account Guide: Migration & porting into O2  

This will cancel the old account which won't cost you if you have reached your minimum term.

If you cancel the new contract you will have to pay off the full amount of the contract.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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MI5
Level 94: Supreme
  • 143403 Posts
  • 632 Topics
  • 27489 Solutions
Registered:

@mealybug 

You need to migrate your old number to the new account Guide: Migration & porting into O2  

This will cancel the old account which won't cost you if you have reached your minimum term.

If you cancel the new contract you will have to pay off the full amount of the contract.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 2 of 2
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