@mealybug
You need to migrate your old number to the new account Guide: Migration & porting into O2
This will cancel the old account which won't cost you if you have reached your minimum term.
If you cancel the new contract you will have to pay off the full amount of the contract.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
