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sim cards

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sarah44
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on ‎11-01-2021 15:49

on ‎11-01-2021 15:49

I have just received my new phone with a new sim card however im sure the person that helped me order it said i could use the old sim card. Do i need to cahnge it?

 

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gmarkj
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on ‎11-01-2021 15:52

on ‎11-01-2021 15:52

If you upgraded, you can use the old sim card.
If you got a new contract, you need to use the new one (and cancel the old one).
When you log in to your account, does it show you 1 number or 2?

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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gmarkj
Level 66: Unequalled
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on ‎11-01-2021 15:52

on ‎11-01-2021 15:52

If you upgraded, you can use the old sim card.
If you got a new contract, you need to use the new one (and cancel the old one).
When you log in to your account, does it show you 1 number or 2?

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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MI5
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on ‎11-01-2021 15:54

on ‎11-01-2021 15:54

@sarah44 

If you can get and want to use 5g, you will need to activate the new sim card by doing a sim swap. 

Guide: Sim Swap: a mini guide 2017 update 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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sarah44
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on ‎11-01-2021 15:58

on ‎11-01-2021 15:58

Hi. Only get the 1 number, my usual one. It was a refresh with a new plan.

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sarah44
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on ‎11-01-2021 15:59

on ‎11-01-2021 15:59

Hi. I only get 1 number, my usual one. It was a refresh with new tariff.

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MI5
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on ‎11-01-2021 16:08

on ‎11-01-2021 16:08

@sarah44 

Just use old sim for 4g or sim swap for 5g.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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