sim card

[Helpme3]

I changed my sim only tarrif on 28th April, since then I have had no service, 02 said faulty sim so sent new sim... said was activated..still no service. Chatted on-line 4 times..still no service, got thruoght to customer service was told to wait another 24 to 48 hours for sim to be activated, still no service..It's now been 6 days with no service, can someone help???

[Cleoriff]

@Helpme3 

I'll ask one of our account advisors to help here. @O2Lisa are you able to assist please?

[O2Lisa · Accepted solution]

Morning @Cleoriff, yeah of course, thanks for the tag

@Helpme3 I'll message you privately and get this looked in to for you

[Helpme3]

Thank you so much.