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sim activation without SMS

SAH1
Level 1: Joiner
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hi

O2 sent me a new sim, we live somewhere where we can't receive or send text messages so I had to drive to the nearest town to try and activate the sim.   When I got there I couldn't get anything to send.

Called 02 (after 55 minutes getting through) who then told me they'd blocked my account until the sim arrived and they would now lift the block

I drove back to town to try again and still nothing works!   

Is there any other way to activate the SIM without a text message?    Or a way to find out if they have actually unblocked the account?    I have spent literally hours on the phone and now the phone lines just cut off before you can speak to anyone at all.  

They sent a fancy new phone because they lost our other phone when sent for repair and I've had months of problems!  I need the phone working asap but can't see how I can possibly send a text to 20220 anyway when there's no working sim in the phone??

 

Any help or advice would be appreciated.

 

 

 

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MI5
Level 94: Supreme
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Maybe @O2Lisa can help you ?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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O2Lisa
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Thanks for the tag @MI5 smiling

I'll message you privately @SAH1 and get this sorted for you 

My working hours are Monday 08:00 - 18:00, Tuesday - Friday 08:00 - 14:00
Any messages sent outside these time will be responded to on my return.
Thanks slight_smile

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MI5
Level 94: Supreme
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Thanks @O2Lisa 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 4 of 5
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O2Lisa
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You're welcome @MI5 grin

My working hours are Monday 08:00 - 18:00, Tuesday - Friday 08:00 - 14:00
Any messages sent outside these time will be responded to on my return.
Thanks slight_smile

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