sim activation without SMS

[SAH1]

hi

O2 sent me a new sim, we live somewhere where we can't receive or send text messages so I had to drive to the nearest town to try and activate the sim.   When I got there I couldn't get anything to send.

Called 02 (after 55 minutes getting through) who then told me they'd blocked my account until the sim arrived and they would now lift the block

I drove back to town to try again and still nothing works!   

Is there any other way to activate the SIM without a text message?    Or a way to find out if they have actually unblocked the account?    I have spent literally hours on the phone and now the phone lines just cut off before you can speak to anyone at all.  

They sent a fancy new phone because they lost our other phone when sent for repair and I've had months of problems!  I need the phone working asap but can't see how I can possibly send a text to 20220 anyway when there's no working sim in the phone??

Any help or advice would be appreciated.

[MI5]

Maybe @O2Lisa can help you ?

[O2Lisa]

Thanks for the tag @MI5 

I'll message you privately @SAH1 and get this sorted for you 

[MI5]

Thanks @O2Lisa 

[O2Lisa]

You're welcome @MI5 

[CeciliaHend]

Hi @O2Lisa, I have a similar issue where I can’t activate my new SIM as I cannot send or receive texts. Please may you advise how else to activate it?

[Cleoriff]

@CeciliaHend 

It's @O2Sarah- on this morning. I've tagged her to your post.

[O2Sarah-]

thanks for the tag @Cleoriff 

@SAH1 I will send you a private message so we can look into this 😊

[Cleoriff]

Thanks @O2Sarah- x