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Level 1: Joiner
Posts: 4
Registered: ‎27-12-2018

signed up for 02 sim only threw aerial direct cant find my account on 02

hi everyone need some advice i started a sim only account threw aerial direct switching from vodafone ive registered my number on the website but it says i dont have any accounts with them i chatted online but i got disconnected but they said my number  is a business number but mines is personal i dont own a business will this effect me in anyway and how do i find my account thanks 

Posts: 88,231
Topics: 532
Solutions: 11,384
Registered: ‎04-04-2012

Re: signed up for 02 sim only threw aerial direct cant find my account on 02

@steveogt4

Aerial are a bunch of crooks who sign people up on 3 year business contracts with no rights to cancellation at all.

Search the forum for many, many complaints. I'm afraid you've been stitched up !

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
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Anonymous
Posts: 0

Re: signed up for 02 sim only threw aerial direct cant find my account on 02

@steveogt4 These crooks put you on a business contract with no get out clause. They are known for this 

Level 1: Joiner
Posts: 4
Registered: ‎27-12-2018

Re: signed up for 02 sim only threw aerial direct cant find my account on 02

Wonderful they never mentioned business when they called i got 5gig data unlimited calls and txts for ten pounds is this going to cost me as its under business
Posts: 88,231
Topics: 532
Solutions: 11,384
Registered: ‎04-04-2012

Re: signed up for 02 sim only threw aerial direct cant find my account on 02

You'll be tied in for 3 years and there is vat to pay on top of everything you have been quoted.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Anonymous
Posts: 0

Re: signed up for 02 sim only threw aerial direct cant find my account on 02

Of course they won’t tell you it’s a business tariff otherwise they wouldn’t get a sale. Your only options is to buy out the contract in full or complaints 

 

https://www.o2.co.uk/how-to-complain

Posts: 88,231
Topics: 532
Solutions: 11,384
Registered: ‎04-04-2012

Re: signed up for 02 sim only threw aerial direct cant find my account on 02

Get familiar with the business T&C's too as they are different to the normal consumer ones https://www.o2.co.uk/termsandconditions/business
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Level 1: Joiner
Posts: 4
Registered: ‎27-12-2018

Re: signed up for 02 sim only threw aerial direct cant find my account on 02

I only signed upto 24 mpj i dont mind staying with 02 i just want to change to a personal account who do i contact aerial or 02
Anonymous
Posts: 0

Re: signed up for 02 sim only threw aerial direct cant find my account on 02


@steveogt4 wrote:
I only signed upto 24 mpj i dont mind staying with 02 i just want to change to a personal account who do i contact aerial or 02

As I said above you can only pay in full or see if a complaint works 

Posts: 88,231
Topics: 532
Solutions: 11,384
Registered: ‎04-04-2012

Re: signed up for 02 sim only threw aerial direct cant find my account on 02

You can't change for 3 years unless @Martin-O2 can help you?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)