shared data

[LB21]

how on earth do i use shared data?

everything is set up, when i go on to shared data both devices are showing as registered but there is no options/buttons/boxes to actually share it?

I'm about to lose it!!

[jonsie]

From the support page

Setting up your sharer plans

Before you are able to share a data allowance across your devices, we'll need to activate sharing. If this wasn't done in store when you bought your device or sim, you can activate it in My O2.

Once logged in you'll see a list of your Pay Monthly account(s), with a link to set up your shared data. Click this and the lead device will be shown its data allowance followed by a list of phones and tablets that you can share the allowance with.

Tick the boxes for devices you wish to share with and - if you want - change the names so you can easily spot which device is which. Then click the 'Start sharing data' button and you're done.

You'll see a message confirming that we're processing the request - it normally takes around 10-15 minutes to activate, but sometimes could take up to 24 hours.

[Cleoriff]

Hi @LB21 

You have to be on a Sharer Plan

https://www.o2.co.uk/sharer-plans 

If you can't do it, you need to contact O2 Guide: How to find help & contact O2 

[LB21]

I’m assuming I am already on a shared plan otherwise it wouldn’t show me devices with data available to share?

[LB21]

[MI5 · Accepted solution]

@LB21 

You are not on a sharer plan.

Just because it says you can, you need to convert the tariffs to be able to share.

[herbal_t]

You need to what? And how?

[MI5]

@herbal_t 

You need to call customer service to switch to a sharer plan tariff.