on 28-01-2014 23:26
on 28-01-2014 23:26
Hi,
If i go in to the O2 shop online as a normal customer or even when signed in on my ID i can clearly see that the iphone 5 refurb 16gb is in stock and I am able to add to my basket,
if i try and go to the product page again to view all refurb iphones when entering as an upgrade they now appear as out of stock.
simple question - why? are the refurb iphone 5 all being kept aside for new customers due to the decent price they are just now and does that just mean that existing customers for years get these blocked as an upgrade option
does not add up.
thoughts..........
(i am on an early upgrade, i know i could just buy through the shop but thats not the point)
thanks
Stephen
on 28-01-2014 23:32
on 28-01-2014 23:32
Hi
We are all customers here
Most likely the phone is showing in stock as the system hasn't been updated yet
Happens quite a lot, that's why we recomment to upgrade in store to avoid disappointment
on 28-01-2014 23:54
done some more research into this and it turns out that they keep diffrent stock for new customers and for upgrade customers.
advise given from customer support in the past points to buy the phone as a new customer, then cancel your current phone once it arrives and then request a number change
that is disgusting. caring about attracting new customers and giving them more offers, than trying to look after customers that in this case has been with O2 for years and currently has 4 contracts within the household
raging
on 28-01-2014 23:56
on 28-01-2014 23:58
I took my phone out couple of months ago, new contract.
The wait was 6 weeks for the phone to arrive.
But I agree, O2 should reward long, loyal customers more, not just new ones.
on 29-01-2014 00:10
on 29-01-2014 06:42
on 29-01-2014 06:42