on 03-08-2020 20:33
I have 3 SIM only phones on my account and had 3 interruptions for 3 to 4 days to my phone service at home over the last few weeks and have had notification of yet another to start tomorrow. I have tried to work from home but these so called 'service network upgrades' don't seem to be working very well, i've seen no benefits and no sign of a refund. Can't get through to speak to anyone or even do online chat. O2 service deteriorating in more ways than one. Very efficient at sending me a bill though. Seriously thinking of speaking to Ofcom. Anyone else having similar problems.
on 03-08-2020 20:37
O2 will be able to see on the system when you have been out of service
Call them and they will refund your accounts for those days
Advice from an O2 Guru to get through:
If you call 202, when it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
on 03-08-2020 21:28
on 03-08-2020 21:28