This website uses cookies. By clicking Accept, you consent to the use of cookies. Click Here to learn more about how we use cookies.
Accept
Reject
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

sent a group text and have been charged as a media message, why?

Go to solution
Anonymous
Not applicable

on ‎01-01-2013 21:07

on ‎01-01-2013 21:07

I have just received my bill and have been charged 41 times for a media message which was infact one message I sent to 41 people on christmas day, why would this happen? at no point did it say anywhere that I was not sending a text message. Does anybody know why this would happen?

Message 1 of 16
8,851 Views
0 Kudos
15 REPLIES 15

Go to solution
MI5
Level 94: Supreme
In response to Anonymous
  • 152189 Posts
  • 651 Topics
  • 28997 Solutions
Registered:

on ‎08-01-2013 08:19

on ‎08-01-2013 08:19

Can a mod please merge all these threads on the same subject.....?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 11 of 16
1,759 Views
0 Kudos

Go to solution
Anonymous
Not applicable
In response to Anonymous

on ‎22-01-2014 22:11

on ‎22-01-2014 22:11

I have just check my 02 account and have just found out I gave been charged for 660 media messages I didn't sent to random numbers in my address book! I was in the middle of moving house at the time so I haven't checked my bills for a while. how did this happen ? I have looked back through my text messages and I have not sent any messgaes on that day at that time (660 messgaes we're sent overe a period of 5 mins). I know i did not do this!!!!
Message 12 of 16
1,570 Views
0 Kudos

Go to solution
MI5
Level 94: Supreme
In response to Anonymous
  • 152189 Posts
  • 651 Topics
  • 28997 Solutions
Registered:

on ‎22-01-2014 22:15

on ‎22-01-2014 22:15

It does seem like a Master Stroke of texting to send them that quickly....
I'd call 202 in the morning and get them to investigate.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 13 of 16
1,567 Views
0 Kudos

Go to solution
Anonymous
Not applicable
In response to MI5

on ‎22-01-2014 22:19

on ‎22-01-2014 22:19

Id defiantly call in that's one hell of a charge 😞
Message 14 of 16
1,563 Views
0 Kudos

Go to solution
Anonymous
Not applicable

on ‎02-01-2015 23:18

on ‎02-01-2015 23:18

I also have this problem, I've never known of this before. Have O2 been helpful in resolving this. It's rather a large charge, no pop up warning or anything, thanks apple!
Message 15 of 16
1,384 Views
0 Kudos

Go to solution
MI5
Level 94: Supreme
In response to Anonymous
  • 152189 Posts
  • 651 Topics
  • 28997 Solutions
Registered:

on ‎02-01-2015 23:21

on ‎02-01-2015 23:21

You can turn off MMS in your message settings to prevent it from happening again.
O2 CS may offer you a goodwill gesture if it's the first time it has happened to you and was an accident http://www.o2.co.uk/contactus
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 16 of 16
1,382 Views
0 Kudos
Top Kudoed Authors
View All
Top