on 20-08-2020 12:26 - last edited on 20-08-2020 17:56 by DanielPA
All my text messages sent from here in UK to Philippines are "not delivered" - I have paid for a lot of text use. How can I fix this please?
on 20-08-2020 13:05 - last edited on 20-08-2020 17:56 by DanielPA
Check that the number has the correct prefix.
Try saving the number as a contact and starting a new conversation.
Call customer services and ask if you have an international bar on your account, and if you have a spend cap.
There are some tips on the below guide. Have a look and see if any help:
https://community.o2.co.uk/t5/How-to-Guides/Text-Message-Tips-not-sent-or-received/bc-p/1180495
Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).
Link to our guide on how to contact them can be found here
on 20-08-2020 14:56 - last edited on 20-08-2020 17:56 by DanielPA
on 20-08-2020 14:56 - last edited on 20-08-2020 17:56 by DanielPA
on 20-08-2020 17:12 - last edited on 20-08-2020 17:56 by DanielPA
on 20-08-2020 17:12 - last edited on 20-08-2020 17:56 by DanielPA
Thank you- I thought I just responded but it has disappeared.
I need to go away and work my way through the guide you link to.
Yes, I am using +63 prefix.
O2 customer services seem to be taking only "emergency" calls at the moment.
This is not only one number, and seems that both "Globe" and "Smart" Ph networks are probably involved (not very sure about this)