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scam messages

xena1
Level 1: Joiner
  • 1 Posts
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Registered:

hi, i have been having problems with my bills, usually 15 a month now 90.

some calls have been made to jamaica and text messages from a quiz that i have been reciving for months on end (i have stopped now) how do i get my moie back for this. the messages always said click here to take this quiz so obviouly i never clicked anything and just deleted not knowing the whole time i was being charged. i got hold of the company and they said they would call me back and now not answering.

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MI5
Level 94: Supreme
  • 144153 Posts
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Registered:
All we can offer is the help here https://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Have-you-fallen-for-or-been-conned-into-a-premi...
You need to chase up the company or try customer services for more help http://www.o2.co.uk/contactus
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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MI5
Level 94: Supreme
  • 144153 Posts
  • 634 Topics
  • 27623 Solutions
Registered:
All we can offer is the help here https://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Have-you-fallen-for-or-been-conned-into-a-premi...
You need to chase up the company or try customer services for more help http://www.o2.co.uk/contactus
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 2 of 3
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Marjo
Former Staff
  • 7881 Posts
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Registered:

Welcome to our forum @xena1! Sorry to hear you've been having unwanted charges on your bill. 😞 Please do take a look at the advice above from @MI5 and let us know if you have any additional questions and how you get on with this.

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