replacement sim card

[trelawne]

I need to obtain a replacement sim card for my mobile phone.  I am a monthly payment customer

[jonsie · Accepted solution]

Best option is to visit an O2 store with ID

They will do a straight swap in minutes

Other option is to ask customer service to deliver but I'm not sure if they are still in the habit of immediately disconnecting your current sim

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this

or give them a call on 202 or 0344 809 0202

[MI5]

@trelawne 

Pop into your local O2 store with photo ID or call 0344 809 0202, 0800 902 0217 or 0800 032 1402

You can use Skype to call if no other phone Guide: A Guide to Skype 
When it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say 'Upgrade', 'Lost/Stolen', or 'Fraud' if the suggestion above doesn't get you through.
Best time to call is 8 am.
You can also reach O2 via social media:
Facebook (https://o2uk.co/O2CFB), Twitter (https://o2uk.co/O2CTW), or Instagram (https://o2uk.co/O2CIG)