cancel
Showing results for 
Search instead for 
Did you mean: 

replacement ism

Steve58
Level 1: Joiner
  • 1 Posts
  • 1 Topics
  • 0 Solutions
Registered:

I had to order a replacement Sim card for I phone 11. Using the code I successfully loaded the e sim but am getting no signal. I am stuck in Cyprus due to virus. To completely activate e sim, do I have to be in the UK to make the first call before it works abroad?

Message 1 of 4
470 Views
3 REPLIES 3

Cleoriff
Level 94: Supreme
  • 122357 Posts
  • 824 Topics
  • 7457 Solutions
Registered:

Hi @Steve58 

All info re activating your sim here

https://www.o2.co.uk/help/phones-sims-and-devices/activating-your-sim 

If you have any issues then contact O2. All numbers including Skype are in this guide Guide: Coronavirus Community Help and Support 

Veritas Numquam Perit

Girl in a jacket
Message 2 of 4
447 Views

madasaf1sh
Level 76: Forum Legend
  • 9984 Posts
  • 54 Topics
  • 2981 Solutions
Registered:
@Steve58

You will need to contact Customer Services to activate the esim, as you cant do a sim swap.

All details are on https://www.o2.co.uk/contactus

You may also get a popup for Live Chat if an agent is available
- Xperia 1V - o2 and Spusu
- Pixel 8 Pro - o2 and Vodafone UK
Message 3 of 4
445 Views

bigdavie88
Level 9: Fired up
  • 144 Posts
  • 1 Topics
  • 14 Solutions
Registered:
You need to be in the UK for a sim swap to complete. It has to connect to the o2 network first after a swap.

Im afraid it wont work til you come back to uk. Best option is to get a friend/family member to visit an o2 store and get a normal card sim, give you the sim serial and you call o2 from cyprus and request sim swap. Your friend/family member then puts the sim in a phone in uk to connect to the network first time to ensure its activated.

Once this done they mail the sim to you in cyprus.
Message 4 of 4
419 Views