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Level 1: Joiner
Posts: 1
Registered: ‎02-09-2018
Accepted Solution

repace phone left chip in

hi i sent my phone away for repair left card in.new phone sent back no card in... cant get hold of company now .can i get a repacement card .

Posts: 86,012
Topics: 526
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Registered: ‎04-04-2012

Re: repace phone left chip in

@joe8tee 

Call customer services and they will cancel your old card and send you a new one.

https://community.o2.co.uk/t5/How-to-Guides/Lost-or-Stolen-O2-Device-How-to-Report-it/ba-p/1023988

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Posts: 67,645
Topics: 663
Registered: ‎14-01-2013

Re: repace phone left chip in

@joe8tee

Do you mean your sim card?

If so you can get another but you must ring customer services and explain whats happened. In theory your sim card is lost (to you)

https://www.o2.co.uk/contactus

*The Game Is On*


Posts: 8,347
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Registered: ‎17-03-2015

Re: repace phone left chip in

Do you mean an SD card or SIM card
iPhone XR 64GB
Posts: 86,012
Topics: 526
Solutions: 10,768
Registered: ‎04-04-2012

Re: repace phone left chip in

They mean a sim card.
People often call them chips.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Posts: 66,558
Topics: 543
Solutions: 3,345
Registered: ‎04-01-2009

Re: repace phone left chip in

I always get mixed upwhen asking for chips or crisps in the States....