on 26-12-2024 16:03
I am in spain and needed to use my phone. So I bought a bolt on . All good so far.
However, still while in spain , I need to cancel this bolt on so I don’t get charged tomorrow.
I have opened my o2 app to chat to o2. Error message- server unavailable. Server was available when I made purchase.
i have tried texting 23336 - text unable to go through. Does anyone have a number to call o2 from outside uk?
26-12-2024 16:08 - edited 26-12-2024 16:09
26-12-2024 16:08 - edited 26-12-2024 16:09
No bolt ons required for Spain.
You use your UK allowances, up to 25gb, for free
https://www.o2.co.uk/inspiration/the-drop/eu-roaming
26-12-2024 16:08 - edited 26-12-2024 16:09
26-12-2024 16:08 - edited 26-12-2024 16:09
Spain uses your standard allowances (max 25GB dataon Contract) No need for a bolt on
https://www.o2.co.uk/international/using-your-phone-abroad
on 26-12-2024 16:33
on 26-12-2024 16:33
on 26-12-2024 16:36
I assume you are talking about O2 travel bolt on @davidclark1 but you will not be charged for having this in any Eu country, so no point stressing over trying to contact O2 about it.
on 27-12-2024 14:28
on 27-12-2024 14:28
its a standard data bolt on i had in the UK. it says on it clearly one off , yet they have yet again charged me and i cannot get through to o2 by all the means available to cancel
on 27-12-2024 14:41
Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (X) (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)