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remove bolt on

davidclark1
Level 1: Joiner
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I am in spain and needed to use my phone. So I bought a bolt on . All good so far.

However, still while in spain , I need to cancel this bolt on so I don’t get charged tomorrow.

I have opened my o2 app to chat to o2. Error message- server unavailable. Server was available when I made purchase.

i have tried texting 23336 - text unable to go through. Does anyone have a number to call o2 from outside uk?

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MI5
Level 94: Supreme
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@davidclark1 

No bolt ons required for Spain.

You use your UK allowances, up to 25gb, for free

https://www.o2.co.uk/inspiration/the-drop/eu-roaming

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 2 of 7
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Enlli
Level 69: Guiding Light
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Spain uses your standard allowances (max 25GB dataon Contract)  No need for a bolt on

https://www.o2.co.uk/international/using-your-phone-abroad

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
Message 3 of 7
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Oxonian
Level 37: Blazing a Trail
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All ways to to contact O2 are herein @davidclark1 :-

 

Guide: How to find help & contact O2 

 

Guide: A Guide to Skype 

Message 4 of 7
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MI5
Level 94: Supreme
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I assume you are talking about O2 travel bolt on @davidclark1 but you will not be charged for having this in any Eu country, so no point stressing over trying to contact O2 about it.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 5 of 7
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davidclark1
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its  a standard data bolt on i had in the UK. it says on it  clearly one off , yet they have yet again charged me and i cannot get through to o2 by all the means available to cancel 

Message 6 of 7
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MI5
Level 94: Supreme
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Registered:

@davidclark1 

Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (X)  (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 7 of 7
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