refurbished 5s and new sim

[Marlborough]

I bought a refubed 5s and was sent a sim that the advisor told me would be mu old number. It arrived and it didnt work. I went back to my dead old 5c and managed to get the sim out and have now put it in my new phone. It is working but I cant get hold of live chat to ensure my account and tariff stay the same. Help!

[Cleoriff · Accepted solution]

Hi @Marlborough

If you old sim card fits the new phone...all is fine. Your tariff will carry on as before.

Edited to add, I have just moved my old sim card to my new phone with no issues. Your account is linked to the card not the phone...

[MI5]

You can check your tariff in your myo2, no need to call anyone at O2.
http://www.o2.co.uk/myo2

[Marlborough]

thanks!

[Cleoriff]

No worries @Marlborough Enjoy your new phone

[MI5]

Happy to help 😛