on 08-11-2013 13:31
on 08-11-2013 13:31
Does anyone know about this situation about repaired or refurbished handsets after 14 days? shorley not on when you pay for a brand new phone and then get given a refurbed unit within a month but you are still paying for the brand new phone. sure ofcom would have something to say about this as its not in 02's T&C
Solved! Go to Solution.
13-11-2013 11:52 - edited 13-11-2013 11:56
13-11-2013 11:52 - edited 13-11-2013 11:56
@Anonymous wrote:just so you know in future you can complain to ofcom about a provider. they dont look at individual cases but monitor amount of complaints and will step in if they get alot of complaints.
That is correct and so it's the wrong place to go with your problem as you were told earlier.
Ofcom have not and cannot solve your problem!!!!
on 13-11-2013 12:04
on 13-11-2013 12:04
http://www.ombudsman-services.org/who-can-we-help-communications.html once you have exausted the o2 complaints procedure or received a deadlock letter
on 13-11-2013 13:07
for anyone in the furture 02 have to replace for same age handset. anything older than original handset is breaching sale of goods act 1982
13-11-2013 13:14 - edited 13-11-2013 13:17
13-11-2013 13:14 - edited 13-11-2013 13:17
@Anonymous wrote:for anyone in the furture 02 have to replace for same age handset. anything older than original handset is breaching sale of goods act 1982
Why are you continuing to post this rubbish, you know it is incorrect?
You still haven't told us whether you have made a proper complaint and if so what the outcome was, so your comments can't be taken seriously.
on 13-11-2013 13:48
fact, complaint made. fact, 02 stilling saying they are right. fact spoken to citizen advice. fact, told me to lodge complaint with trading standards and ofcom. fact, 02 are in breach if handset is replaced by older unit due to sales of goods act 1982. fact you think you know everything. fact, you dont
on 13-11-2013 14:11
on 13-11-2013 14:11
CAB wrong on ofcom as you first have to use the service I posted above for a complaint by an individual
on 13-11-2013 14:56
Thanks for the advice Adamtemp64 just went with the info i found below
statements from cab and ofcom
If your complaint is not resolved (CAB)
If your complaint is not resolved satisfactorily, you could complain to an independent ombudsman if the company is a member. They may look into your complaint on your behalf.
You could also report your complaint to Ofcom.
Recording complaints
Ofcom doesn’t investigate individual complaints. However, it does monitor the levels of complaints against companies as a way of checking whether they are acting fairly towards customers. You can tell Ofcom about your complaint by completing its online complaint form or by telephoning the enquiry line. If one particular company seems to be causing concern for consumers, they may consider investigating them.
on 13-11-2013 15:05
on 13-11-2013 15:05
What I refered to above is the independant body that you go to before ofcom (as your quote from cab says) that is the correct dispute resolution process.
on 13-11-2013 15:06
on 13-11-2013 15:06
on 13-11-2013 15:11
havent got that far yet still dealing with trading standards and 02. trading standards say due to replacement should be like for like then age of handset comes into it. got a 8 month old iphone for a month old q10 and in their eyes they see this as a breach of supply of goods act