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refund

Anonymous
Not applicable

on ‎06-08-2015 15:14

on ‎06-08-2015 15:14

Hi does anyone know if I can get a refund on my balance of £60 - my phone has died!

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jonsie
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on ‎06-08-2015 15:18

on ‎06-08-2015 15:18

Are you £60 in credit or is that what you owe? What does it say in My O2? Is this monthly or P&G?

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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MI5
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on ‎06-08-2015 15:24

on ‎06-08-2015 15:24

If it's owed to you, yes. But we need more info to answer accurately.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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PhoneChanger
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on ‎06-08-2015 15:49

on ‎06-08-2015 15:49

Pay monthly or PayG?
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Anonymous
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In response to PhoneChanger

on ‎06-08-2015 17:14

on ‎06-08-2015 17:14

sorry I didn't refresh my page! Pay as you go, and yes I'm in credit so O2 owes me.

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jonsie
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on ‎06-08-2015 17:16

on ‎06-08-2015 17:16

With payandgo you either use your credit or lose it. It can be transferred to a different sim or to an account if you go to pay monthly.

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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Anonymous
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In response to jonsie

on ‎06-08-2015 17:19

on ‎06-08-2015 17:19

thanks

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perksie
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on ‎06-08-2015 17:22

on ‎06-08-2015 17:22

They don't normally return credit to you on Pay and Go.

If you take out a Pay Monthly sim on a monthly account the credit can be transferred to that and then refunded to the bank account you used to set it up.

To support Disasters Emergency Committee: http://www.dec.org.uk/appeals text Nepal to 70000 to send £5

Sky Unlimited Broadband - Windows 10 - Nexus 4 Android 5.1.1
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MI5
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on ‎06-08-2015 17:31

on ‎06-08-2015 17:31

Best way with payg credit is to take a simo simplicity sim and you can then transfer up to £250
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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