Solved: refund

aiman · ‎26-06-2023

hi

you charged me today with 10£ while i'm not in the uk for more than month and i'm not sure when i'm back i'll not use calls.sms or internet . so i hope you refund me

gmarkj · ‎26-06-2023

If you are on a contract then you will pay the monthly fee until you cancel @aiman

Be aware as well that you can only be in abroad in the EU for 63 days before your service gets restricted.

More information in the guide below

Guide: Roaming MegaGuide

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).

Link to our guide on how to contact them can be found here

View solution in original post

gmarkj · ‎26-06-2023

If you are on a contract then you will pay the monthly fee until you cancel @aiman

Be aware as well that you can only be in abroad in the EU for 63 days before your service gets restricted.

More information in the guide below

Guide: Roaming MegaGuide

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).

Link to our guide on how to contact them can be found here

jonsie · ‎26-06-2023

Being out of the country doesn't mean you can stop paying your bills

You must continue until you cancel the contract

Guide: Cancelling Your Contract

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

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