refund

[Malgorzata1]

I’ve purchased a phone in online shop on 6/4/20, they overcharged me so in total i paid £550, i called the next day to cancel the whole thing. the woman said i should get a full refund in next 7 days. it’s been now over 20 days and all i’ve got back was £200, which btw was still a pending transaction on my account so technically o2 didn’t do anything. i’ve tried to call multiple times, i’ve sent a pm on facebook and i posted a comment on their page on facebook and I still don’t know where my money is. I understand it’s difficult situation now but come on, no information from anywhere?

[O2Lorna]

The only people that would be able to help you are customer services.

https://community.o2.co.uk/t5/Other-Products-and-Services/Coronavirus-Covid-19-Community-Help-and-Su...