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refund for disney cancellation

thorn
Level 1: Joiner
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on ‎22-09-2023 13:11

on ‎22-09-2023 13:11

i have been trying to receive a refund for two months charges for disney channel even after cancelling it. when i asked to speak to an account manager as i could not convince the operator of the details of the cancellation i was informed i would be contacted within 24 hours.   that was tuesday and i have received no such call.  when i tried to contact o2 again to clear up this issue i was cut  off and now cannot even call it report it.  this is not acceptable and i need someone to contact me as soon as possible.

 

 

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MI5
Level 94: Supreme
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on ‎22-09-2023 13:19

on ‎22-09-2023 13:19

@thorn 

This is a customer to customer community, not O2.
You need to contact O2.
Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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