refund for disney cancellation

[thorn]

i have been trying to receive a refund for two months charges for disney channel even after cancelling it. when i asked to speak to an account manager as i could not convince the operator of the details of the cancellation i was informed i would be contacted within 24 hours.   that was tuesday and i have received no such call.  when i tried to contact o2 again to clear up this issue i was cut  off and now cannot even call it report it.  this is not acceptable and i need someone to contact me as soon as possible.

[MI5]

@thorn 

This is a customer to customer community, not O2.
You need to contact O2.
Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202