refreshed my phone, need a receipt for insurance provider

[kitch]

As per the title I have refreshed my phone and need a receipt for insurance provider.

I had a live chat over a week ago where the adviser said they would email me a receipt so I could set up insurance on my new handset. I have received nothing, I check my junk mail every day as well so it didn't end up in there

[Bambino]

@kitch Live Chat is useless. Call customer service for free on 202 from your mobile. Best time to call is 8-8.30 am, if you can, to avoid a long wait on hold. Also check your MyO2 page to see if there's anything there.

[MI5 · Accepted solution]

@kitch 

Receipts for all your orders are in the "My Orders" section of your MyO2 http://www.o2.co.uk/myo2

[Anonymous]

@kitch

Also if you have emails about your o2 Refresh they should help to as they have an IMEI with the Device you ordered if you haven't deleted them

[kitch]

Thanks to all, I don't know if a screen shot of the order details is what they need, but it will be worth a go if only to save the piped muzak on 202