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recontracting team

Cairdeas
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How very patronising they are. I asked about any deals going to upgrade my phone. only to be told i shouldn't expect any discounts since I'm on a low tariff. I am a full-time carer and £28 pm is a lot of money to me . I understand but it's they way she spoke to me. So annoyed 😞 will look at sim only i think, if i stay at all

giphy-3
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Cairdeas
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Thank you all for making me feel a bit better. I wasn't expecting a reply and i really appreciate your understanding, Re O2, I think there's nothing worse than someone who makes you feel unworthy of their time. If i pluck up the courage to call again I'll let you know how i get on. If not, I'll go the sim free route and forego the shiny new phone which is my only real personal treat. But hey ho. Thanks again all ❤️ 😘 x

giphy-3
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Anonymous
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Another avenue would Be to visit your most local O2 HighStreet Store (if convenient), if you don't fancy ringing customer services.
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Cleoriff
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@Cairdeas wrote:

Thank you all for making me feel a bit better. I wasn't expecting a reply and i really appreciate your understanding, Re O2, I think there's nothing worse than someone who makes you feel unworthy of their time. If i pluck up the courage to call again I'll let you know how i get on. If not, I'll go the sim free route and forego the shiny new phone which is my only real personal treat. But hey ho. Thanks again all ❤️ 😘 x


Please come back and let us know how you get on. You are always welcome.:smileywink:

Veritas Numquam Perit

Girl in a jacket
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Anonymous
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Does your £28 include the cost of a phone? If so then o2 may consider your tariff to be "cheap" but that depends on the individual.

Personally once I go past £25 a month I am questioning is value. Your custom is as good as any one else's and you have a right to respect whether you pay £9 per month or £69 per month.
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Cairdeas
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Thank you piperdog. You see that's the thing that annoyed me more than anything. She said that £28 pm would barely cover the cost of my phone (HTC One) implying that i basically had a free tariff. If she had let me talk I would have told her that I saved up and paid £250 upfront at the time and still took a 24 month contract @£28 pm. I don't think that is too bad for them. The more I'm thinking about what she said, the more I feel like leaving O2 altogether. What a terrible way to speak to their customers. I might save up for an M8 and go elsewhere for a sim contract. Nice one O2 😞

giphy-3
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Cleoriff
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When I took out my S3 on contract with O2...I paid nothing for the phone and £30 a month. This covered unlimited calls and texts and 1GB of data...Now THAT was a good deal. wink

Veritas Numquam Perit

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jonsie
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@Cairdeas wrote:

@Thank you piperdog. You see that's the thing that annoyed me more than anything. She said that £28 pm would barely cover the cost of my phone (HTC One) implying that i basically had a free tariff. If she had let me talk I would have told her that I saved up and paid £250 upfront at the time and still took a 24 month contract @£28 pm. I don't think that is too bad for them. The more I'm thinking about what she said, the more I feel like leaving O2 altogether. What a terrible way to speak to their customers. I might save up for an M8 and go elsewhere for a sim contract. Nice one O2 😞


That would be my choice in honesty. I've already moved one number to EE.

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Cairdeas
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That WAS a good deal Cleoriff..ah the good old days when O2 were awesome lol slight_smile

giphy-3
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Cleoriff
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@Cairdeas wrote:

That WAS a good deal Cleoriff..ah the good old days when O2 were awesome lol slight_smile


Thing is Nick, it shows what offers are available if you are prepared to shop around. I realise the OP may not be familiar with this.....but in fairness neither was I when I took the step from PAYG to contract.

I was also damn lucky (again) to get a brilliantly helpful advisor wink

Veritas Numquam Perit

Girl in a jacket
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Anonymous
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Personally I won't ever buy a phone on contract now for that reason. I will aim to sim free handset and sim only deal worth discounts.

@Cairdeas paid £250 or over £10 per month equivalent so actually their contract was over £38 per month. Not so cheap now.

I maintain my view that whatever the contract, at full price for that deal o2 are making money. Respect costs nothing but is worth £ unlimited.
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