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Posts: 3,570
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Registered: ‎09-02-2015

recontracting team

How very patronising they are. I asked about any deals going to upgrade my phone. only to be told i shouldn't expect any discounts since I'm on a low tariff. I am a full-time carer and £28 pm is a lot of money to me . I understand but it's they way she spoke to me. So annoyed Smiley Sad will look at sim only i think, if i stay at all

giphy-3
Anonymous
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Re: recontracting team

It can depend sometimes on who you speak to.

Maybe ring Customer Services and ask to speak to the retention teams who may / may not offer a deal.
Level 70: Enigma
Posts: 17,361
Registered: ‎31-03-2010

Re: recontracting team

You have every right to feel offended. I think £28/month is a lot.

I DO NOT WORK FOR O2



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Registered: ‎04-04-2012

Re: recontracting team

Tact doesn't appear to be a strong point just lately....
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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Posts: 3,570
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Registered: ‎09-02-2015

Re: recontracting team

[ Edited ]

Thanks guys for the replies. sorry for venting x

giphy-3
Level 70: Enigma
Posts: 17,361
Registered: ‎31-03-2010

Re: recontracting team

No need to apologise. If I had been spoken to like that I would feel offended too. Good O2 Customer Service is rapidly becoming a thing of the past.

I DO NOT WORK FOR O2



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Posts: 117,666
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Registered: ‎04-04-2012

Re: recontracting team

Feel free Smiley Happy
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Anonymous
Posts: 0

Re: recontracting team


@Cairdeas wrote:

Thanks guys for the replies. sorry for venting x


Happy to help. 

 

Would you let us know how you get on  please.

 

and a warm welcome to the forum. 

Posts: 101,847
Topics: 770
Registered: ‎14-01-2013

Re: recontracting team

I am on a sim free tariff...(if you go that route) Saving myself £10 a month by doing it that way...Smiley Wink

*The Game Is On*

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Registered: ‎04-01-2009

Re: recontracting team

There are better deals on sim only without a doubt but I'm not sure why they would think £28 is a low tariff? It's nearly twice as much as I'm paying and I managed to get a discount from retentions. Give them another call and see if someone else is prepared to offer you a deal. If not go somewhere they appreciate you.